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FAQ - Why Buy From Us

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Our Buyer's Guide Choosing a Trampoline Use and Safety Why Buy From Us Delivery and Assembly Warranty and Caring For Your Trampoline
Why buy from us? (Click a point to jump to the answer)
1.  Friendly and knowledgeable team. We know our stuff!

Not only is our team friendly and easy to talk to, but they have experience of all the products we offer. Each member has had the opportunity to assemble, and use the trampolines first hand so they can personally talk through and relate to whatever query you may have.

2.  Professional advice

We pride ourselves in our wealth of knowledge and dedication to ensuring each customer’s requirements are sufficiently met. We offer professional advice that is easy to understand and that means not only are we experts in this field, but you can be one too!

3.  Years of experience

Over the years we have built up a great amount of experience on many levels. This has laid the foundations for us to become one of the market leaders in advising trampoline purchases and enabled us to build on our product range whilst remaining fully confident and knowledgeable in all areas.

4.  Customer service that is second to none

A high level of customer service is valuable to any company, but at Big Air, we push the limits- making sure that every single member of the team openly shows care, attention to detail, and truly has the best interests for the customer at heart. If you’re happy, then we’re happy!

5.  We care about You!

We don’t want you to feel that you are just another potential sale, or that you are just another number to the database of customers we already have. Every individual customer is important to us and we have your best interests at heart when helping you so be assured, you are in the best hands.

6.  Trampolines of high standard

The range of trampolines we have chosen have been personally picked by our purchasing team and this means that we can without any doubt say they are the best standard for your money out there. They have been chosen with specific criteria and standards to meet and we have not compromised on any area to bring you the best.

7.  We believe in the importance of safety

Safety needs to always be top of any list when choosing a trampoline. Your friends and family will be using these and this is why we make Big Air trampolines at such a high standard. They are all EN71 certified and made with particularly durable strong materials so you can be confident that whoever uses them are safe and getting the most enjoyment out of it. Every year we send a team out to the manufacturers to check standards and ensure all safety checks are being performed. Every product in our range has been personally chosen for its superior qualities and safety.

8.  Unbeatable prices- fact!

We regularly get asked why our prices are so low, and there are many aspects that contribute to this. Firstly, it is essential for us to be competitive in our pricing. We want to be the lowest price out there for a ‘like for like’ package- this means that you will not find a trampoline the same size, shape, materials and specifications anywhere cheaper than us. We have a great relationship with our manufacturers and through this and lower overheads due to being based solely online, we can dramatically reduce the price for you, our customer.

9.  Perfect service, perfect trampoline

Whether you order online or over the phone, there is no way of missing the wealth of information we have available to help choose your perfect trampoline! Our site is specifically designed so you can narrow down your search to the ideal one for you and your family easily without the normal hassle and indecision involved. Alternatively if you’d prefer to speak to someone directly for advice, our team will ask the appropriate questions to whittle down the choice so there can be no doubt in your mind you have found exactly what suits you. In essence, we offer a tailor made trampoline service!

10.  You’re payment is safe and secure hands

Once you’ve chosen ‘the one’, if you would like to pay online we use secure payment providers Protx Direct (also known as Sage Pay and a part of the famous SAGE accounting and finance company) and Google Checkout. They are both industry leaders in secure payments, and both are also unusually dedicated to making life as easy as possible for our customers, which is a crucial point in our book. We also use SSL and lots of other technologies to keep your and our dealings safe and secure.

Our Buyer's Guide Choosing a Trampoline Use and Safety Why Buy From Us Delivery and Assembly Warranty and Caring For Your Trampoline